Frequently Asked Questions
| Question: | What is oReserve? |
| Answer: | oReserve is an account-based payment system where you can store a value in U.S. dollars and transfer payments to others and receive payments from others. It is safe, reliable and confidential. No fiancial information is shared or even required. Payments are irrevocable (meaning they cannot be reversed). oReserve is instant, real-time currency for international commerce. In just minutes, you can send and receive payments from anyone, anywhere on the globe! |
| Question: | How do I protect my account from being accessed by unauthorized users? |
| Answer: | 1. Create a unique password 2. Never give out your password 3. Always access oReserve with a trusted computer, with an updated anti-virus software installed. 4. Send us an email if you suspect a fake email or a fake web site. Currently emails come only from milam.nswebhost.com from no-reply@oreserve.com |
| Question: | Am I allowed to have multiple oReserve accounts? |
| Answer: | Yes. You may open as many oReserve account as you wish as long as each account has its own unique e-mail address. |
| Question: | Now that I opened my oReserve account, how do I put funds into it? |
| Answer: | You may receive payments to your account from other users or you may fund your account using the services of an exchanger on another site or forum. A list of exchangers will be provided soon. oReserve does not offer direct account funding or withdrawal options. |
| Question: | What is an Exchanger? How do I work with an Exchanger to fund my oReserve account or withdraw funds from oReserve? |
| Answer: | An exchanger is a person or company who, for a fee or no fee at all, exchanges cash, credit cards and a variety of other items (i.e. other digital or electronic currencies) into the type of currency requested by an individual or company. They have their own sets of policies, procedures, fees and funding methods to meet their market demand. They are also located and serve various jurisdictions in various countries. You should do your own research to determine which exchanger will best fit your needs relating to funding options. |
| Question: | I have not received my verification e-mail or any other e-mail from oReserve as expected. What can I do? |
| Answer: | Please check your SPAM/Junk e-mail folders. If the e-mail was there - please add no-reply@oreserve.com and support@oreserve.com e-mail addresses to your white list or address book in your e-mail software. This way all future e-mails from oReserve will not get filtered out. |
| Question: | I have sent an e-mail with question and it has not been answered. Should I send another e-mail? |
| Answer: | oReserve support replies to every e-mail they receive. Please note that if you will send multiple messages our e-mail system may mark your e-mail as spam and will move it from queue of e-mails to be answered. It normally takes between 1 and 24 hours for us to reply to your e-mail depending on the issue that is being addresses. Please be patient. |
| Question: | Someone claims to have sent a payment to my oReserve account but funds do not appear in my account history or in my account balance. What is wrong? |
| Answer: | Please note that all payments between oReserve account holders are instantaneous. Every time the payment is made a unique transaction number is generated and is displayed in your account history. Account holders can provide this number to each other as proof of their payment. |